# Partner & Merchant Solutions

Partner & merchant solutions are the portals used to run payments day to day.

Use them to manage merchant portfolios, transactions, payouts, reporting, and support.

### Pick a Portal

<table data-view="cards"><thead><tr><th></th><th></th><th></th></tr></thead><tbody><tr><td><strong>Partner Portal</strong></td><td>Portfolio ops: onboarding, merchants, reporting, support.</td><td><a href="/pages/cfdafc08272ac56a5ba730402d0302912eecf613">Learn more</a></td></tr><tr><td><strong>Merchant Portal</strong></td><td>Merchant self-serve: transactions, refunds, payouts, statements.</td><td><a href="/pages/34cbe44c2833380d262429b39b41f5c3a7b13fc2">Learn more</a></td></tr></tbody></table>

{% hint style="info" %}
Rule of thumb:

* Need to run onboarding and manage a portfolio: use **Partner Portal**.
* Need merchant self-serve for daily operations: use **Merchant Portal**.
* Need both: set up Partner Portal first, then provide Merchant Portal access.
  {% endhint %}

{% hint style="warning" %}
Access is controlled by roles.

If you can’t see a feature, it’s usually RBAC or account provisioning.
{% endhint %}

### Comparison Matrix

| Criteria                   | [Partner Portal](/getting-started/getting-started/our-products/partner-and-merchant-solutions/partner-portal.md) | [Merchant Portal](/getting-started/getting-started/our-products/partner-and-merchant-solutions/merchant-portal.md) |
| -------------------------- | ---------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| **Primary user**           | Partner ops, support, finance, platform admins                                                                   | Merchant owners, store managers, finance, support                                                                  |
| **Best for**               | Managing many merchants at scale                                                                                 | Managing a single business day to day                                                                              |
| **Onboarding + portfolio** | Applications, merchant search/filtering, portfolio dashboards                                                    | Limited (merchant-level only)                                                                                      |
| **Transactions**           | Portfolio visibility (merchant-specific actions vary by role)                                                    | Search, export, refunds/voids (role-based)                                                                         |
| **Payouts / settlements**  | Portfolio reporting and operational oversight                                                                    | Payout schedule, settlement reports, bank settings (role-based)                                                    |
| **Reporting**              | Multi-merchant reports, exports, subscriptions                                                                   | Merchant analytics and statements (merchant-level)                                                                 |
| **Support**                | Create and track tickets for partners and merchants                                                              | Merchant-facing support entry points (if enabled)                                                                  |

### Next Step

If you’re just getting started, begin with [Merchant Onboarding](/getting-started/getting-started/our-products/merchant-onboarding.md).

Once merchants are approved, move on to [Payment Processing](/getting-started/getting-started/our-products/payment-processing.md).

### Need Help?

{% hint style="success" %}
Tell us who your users are (partner ops vs merchants) and what they need to do.

We’ll recommend the cleanest portal + API mix for your workflow.

<a href="https://xplorpay.com/getting-started/" class="button primary">Get in touch</a>
{% endhint %}


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