# Merchant Portal

This page provides an overview of Xplor Pay’s Merchant Portal. It explains how to manage tools, insights, and settings for your business’s payment operations.

## About Merchant Portal

The Merchant Portal provides a secure, centralized interface to manage transactions, view analytics, configure payment settings, and access support. It helps you reduce manual tasks and manage payment operations efficiently.

## Key capabilities

Merchant Portal provides the following core capabilities:

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**Account and Transaction Management.**

* Manage accounts and transactions independently.
* Search, filter, and export transaction data.
* View transaction details, status, and history.
* Initiate refunds or voids.

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Latency requirement: Actions such as issuing a refund, voiding a transaction, or sending a receipt should occur in near real time (1 second or less) and be reflected immediately after a successful API call.
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**Real-Time Insights.**

* Access real-time payment activity and performance metrics.
* Use customizable widgets for KPIs (e.g., daily volume, top payment methods).
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**Compliance and Localization.**

* Support global compliance requirements.
* Configure currency and localization settings.
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**Payouts and Settlements.**

* View payout schedules and history.
* Download settlement reports.
* Configure bank accounts for payouts.
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**Payment Configuration.**

* Enable or disable payment methods (e.g., cards).
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User Management.

* Role-based access control (Admin, Finance, Support).
* Invite and manage team members.

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Latency requirement: Changes such as adding a user or updating permissions should reflect in near real time (1 second or less).
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**Support and Documentation.**

* Access integrated help center with guides and FAQs.
* Submit tickets or use live chat (if available).
* View real-time system status updates.
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**Notifications and Alerts.**

* Receive e-mail and in-portal alerts for key events (for example, failed payouts and chargebacks).
* Configure notification preferences.
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## Requirements

![(tick)](/files/db8658315ae6ca1acb7adaa628ceae47faaef7cf) An active Xplor Pay account.

## Related topics

* To begin using the Merchant Portal, refer to the [Merchant Portal Documentation](https://docs.xplorpay.com/merchant-portal/).


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