# Disputes Management

## What is Dispute?

A **dispute**, or **chargeback**, is a process a cardholder can use to protest a transaction on their credit card. If you notice unauthorized charges, incorrect transaction amounts mistakes, or issues with a purchase, you can contact your bank to investigate and potentially reverse the charge.

## **Dispute Management** <a href="#dispute-management" id="dispute-management"></a>

The Disputes feature, available through the [Merchant Portal](https://docs.xplorpay.com/merchant-portal/guides/disputes-management) or [Disputes API](https://docs.xplorpay.com/guides/disputes-management/disputes-management/managing-disputes-via-api), enables merchants to manage and respond to disputes efficiently.

Effective Dispute management enables businesses to challenge dispute charges and recover revenue. The goal is to minimize chargebacks and maintain a healthy chargeback ratio to protect your business.

Dispute management in the [Merchant Portal](https://docs.xplorpay.com/merchant-portal/guides/disputes-management/managing-disputes-via-merchant-portal) allows merchants to efficiently track and manage chargebacks and disputed transactions. Once logged in, merchants can view all disputes on the Disputes page, where the platform notifies the relevant merchant via email when a new dispute comes in.

The platform offers enhanced visibility with robust data, timely notifications, and tools to monitor and respond to disputes, ensuring merchants can quickly take action and understand the status of each case.

For more information about dispute management, refer to the following articles:

* [Understanding Disputes](https://docs.xplorpay.com/guides/disputes-management/disputes-management/understanding-disputes)
* [Managing Disputes via API](https://docs.xplorpay.com/guides/disputes-management/disputes-management/managing-disputes-via-api)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.xplorpay.com/guides/disputes-management/disputes-management.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.