> For the complete documentation index, see [llms.txt](https://docs.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.xplorpay.com/merchant-portal/guides/disputes-management.md).
# Disputes Management
## What is Dispute?
A **dispute**, or **chargeback**, is a process a cardholder can use to protest a transaction on their credit card. If you notice unauthorized charges, incorrect transaction amounts mistakes, or issues with a purchase, you can contact your bank to investigate and potentially reverse the charge.
## **Dispute Management**
The Disputes feature, available through the [Merchant Portal](https://docs.xplorpay.com/merchant-portal/guides/disputes-management) or [Disputes API](https://docs.xplorpay.com/api-reference/api/disputes), enables merchants to manage and respond to disputes efficiently.
Effective Dispute management enables businesses to challenge dispute charges and recover revenue. The goal is to minimize chargebacks and maintain a healthy chargeback ratio to protect your business.
Dispute management in the [Merchant Portal](https://docs.xplorpay.com/merchant-portal/guides/disputes-management) allows merchants to efficiently track and manage chargebacks and disputed transactions. Once logged in, merchants can view all disputes on the Disputes page, where the platform notifies the relevant merchant via email when a new dispute comes in.
The platform offers enhanced visibility with robust data, timely notifications, and tools to monitor and respond to disputes, ensuring merchants can quickly take action and understand the status of each case.
For more information about dispute management, refer to the following articles:
* [Understanding Disputes](/merchant-portal/guides/disputes-management/understanding-dispute-process.md)
* [Managing Disputes via Merchant Portal](/merchant-portal/guides/disputes-management/managing-disputes-via-merchant-portal.md)
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