# Support Ticketing Use Support Ticketing to submit and track support requests in the Merchant Portal. Common use cases include inquiries about accounts, equipment and terminal issues, and questions about transactions, batches, and fees. For more information, see the following articles: * [Types of Support Tickets](/merchant-portal/guides/support-ticketing/types-of-support-tickets.md): supported ticket categories and where you can submit them. * [Submitting a Support Ticket via Merchant Portal](/merchant-portal/guides/support-ticketing/submitting-a-support-ticket-via-merchant-portal.md): steps to create a ticket, add details and attachments, and submit it. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.xplorpay.com/merchant-portal/guides/support-ticketing.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.