> For the complete documentation index, see [llms.txt](https://docs.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.xplorpay.com/merchant-portal/guides/support-ticketing.md).

# Support Ticketing

Use Support Ticketing to submit and track support requests in the Merchant Portal. Common use cases include inquiries about accounts, equipment and terminal issues, and questions about transactions, batches, and fees.

For more information, see the following articles:

* [Types of Support Tickets](/merchant-portal/guides/support-ticketing/types-of-support-tickets.md): supported ticket categories and where you can submit them.
* [Submitting a Support Ticket via Merchant Portal](/merchant-portal/guides/support-ticketing/submitting-a-support-ticket-via-merchant-portal.md): steps to create a ticket, add details and attachments, and submit it.


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