Refund a Transaction

To refund a transaction:

1

Go to Virtual Terminal > Transaction Search.

The Transaction Search page opens.

2

Click the chevon down icon next to the Void button in the first column for a transaction.

A list of three options opens for a transaction row.

3

Select the Refund option.

The Issue a Refund page opens, including the following fields:

Field Name	Description	Editable?
AMOUNT	Enter the amount to refund.	Editable
COMMENTS	Enter the comment for a refund.	Editable

4

Click the Issue Refund button.