# Accessing the Partner Portal

Access the Partner Portal through a secure web interface. Access requires valid credentials and completion of multi-factor authentication.

### Sign In <a href="#sign-in-process" id="sign-in-process"></a>

Access the Partner Portal using the `https://partnerportal.clearent.net/` URL.

### Security Authentication <a href="#security-authentication.1" id="security-authentication.1"></a>

The Partner and Merchant Portals use **Multi-Factor Authentication (MFA)** to verify your identity and enhance security. This two-step verification process prevents unauthorized access to your account.

#### Available Authentication Methods <a href="#available-authentication-methods" id="available-authentication-methods"></a>

You can configure the following authentication methods:

* **Email Authentication** (mandatory)
* **SMS Authentication** (optional additional method)

### First-Time Setup

When you log in for the first time, you'll need to complete the following steps:

{% stepper %}
{% step %}
Enter your username and password.

<div align="left"><figure><img src="/files/xGVqBy9Z8h2losacLKB1" alt="" width="303"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
Set up your security authentication method.

<div align="left"><figure><img src="/files/UJdqgOldvKh3d1fry0ID" alt="" width="563"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
Verify your email address.

* A verification email will be sent to your registered email address.
* You can complete verification using one of the following methods:
  * Click the verification link in the email.
  * Enter the verification code received in your email.
    {% endstep %}
    {% endstepper %}

### Additional Verification Factor via SMS <a href="#additional-verification-factor-via-sms" id="additional-verification-factor-via-sms"></a>

To secure your account, you are required to set up phone verification via SMS. You can later choose email as your preferred second factor:

{% stepper %}
{% step %}
Click **Set Up** to begin the SMS verification process.

<div align="left"><figure><img src="/files/z5ocKY2RavO1zheAiREO" alt="" width="377"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
Enter phone information:

* Select your **Country** from the dropdown menu.
* Enter your **Phone Number.**
* Click **Receive a code via SMS** to request a one-time passcode.
  {% endstep %}

{% step %}
Verify the code:

* Enter the verification code received via SMS.
* If you don't receive the code, click **Send again** to request a new one.
* Click **Verify** to complete the authentication setup.
  {% endstep %}
  {% endstepper %}

Once verified, SMS authentication will be available as an additional security method when accessing your account.

### Logging into the Partner Portal <a href="#logging-into-the-merchant-portal" id="logging-into-the-merchant-portal"></a>

{% stepper %}
{% step %}
Navigate to the Partner Portal sign-in page.
{% endstep %}

{% step %}
Enter your username and password.
{% endstep %}

{% step %}
Click **Sign In.**
{% endstep %}

{% step %}
If you have multiple security methods configured (email and SMS), you can choose which method to use.

<div align="left"><figure><img src="/files/ypuBKYVbnhsCF6BiQCay" alt="" width="302"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
Follow the prompts to complete the verification process.
{% endstep %}
{% endstepper %}

After successful verification, you're directed to the respective page of the portal.


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```

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