Conducting Site Survey

The Site Survey step ensures that the merchant's physical location and business operations are verified before onboarding. This step is crucial for compliance and fraud prevention.

Watch the interactive walkthrough below to enter the site survey information.

To submit the site survey information:

Screenshot: Site survey page

1

Confirm survey method

• Select the checkbox to confirm if the site survey is in person (physical inspection of business location).

2

Main merchant location

• Choose the appropriate option for the merchant's business location:

  • Brick & Mortar – A physical storefront.
  • Tradeshow – A temporary or mobile merchant setup at events.
  • Residence – A home-based business.
  • Other – Any other type of business location.
• If Other is selected, enter the business location details in the Other Location text field.

3

Verify government-issued ID

• Select the checkbox to confirm that the merchant’s Valid government-issued ID has been reviewed and verified.

4

Verify inventory matches business operations

• Select the checkbox Inventory matches the products/services sold to confirm that the merchant's inventory aligns with the declared business type.

5

Agree verification terms

• Read the verification statement to confirm that the site has been inspected or verified remotely.
• Then select Yes, I agree to these terms to acknowledge the verification.

6

Save and proceed

• Click Save to store the site survey details.
• Click Next to proceed to the Pricing Details page.