# Configure Application

Merchant Onboarding allows merchants for tailoring the onboarding experience to match their branding, communication, and operational preferences. Use the following configuration options to align the platform with your business needs.

{% stepper %}
{% step %}
**Branding**

Add your company logo to create a consistent, branded experience for merchants during onboarding.
{% endstep %}

{% step %}
**Communication settings**

* **Postback URL** - Define the URL where system-generated transaction updates and status notifications will be sent.
* ​**Support contact information** - Update the support e-mail address and phone number shown in system-generated emails. This ensures merchants know how to contact your team during the onboarding process.
  {% endstep %}

{% step %}
**User management**

Enable automatic creation of user accounts for both the Merchant Portal and Virtual Terminal. This simplifies access setup once onboarding is complete.
{% endstep %}

{% step %}
**Reminder emails**

Configure automatic reminder emails to prompt merchants to complete their applications before the expiration period. By default, a reminder is sent 3 days before expiration. You can also choose to send reminders **2 days or 1 day** before expiry.
{% endstep %}

{% step %}
**Application completion rules**

​Define how application completion is determined based on your business model or industry requirements. Work with your onboarding representative to set the appropriate logic.
{% endstep %}

{% step %}
**Merchant onboarding status webhook**

The merchant onboarding status webhook lets you monitor merchant application progress notifications. When enabled, the system automatically sends updates whenever a merchant's application status changes that eliminates the need for polling or manual follow-ups.

​For more information on merchant onboarding status webhook, refer to the following topic:

* [Webhooks](https://docs.xplorpay.com/api-reference/webhooks)
  {% endstep %}
  {% endstepper %}


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