Reviewing & Submitting Application
The Review & Submit step is the final stage of the merchant onboarding process in the Partner Portal. This step allows users to verify all entered details, resolve any outstanding errors, and submit the application for approval.
Watch the interactive walkthrough below to review onboarding errors, upload missing documents, and submit the merchant application.
Review Application
Accessing the Review & Submit Page
Navigate to the Partner Portal.
Click on Review & Submit in the top navigation menu.
The Review & Submit page will be displayed, showing any errors that need resolution and a list of required submission documents.
Resolving Errors
If there are any outstanding errors preventing submission, they will be displayed under the Errors to Resolve section. Users must review and correct these errors before proceeding. Common errors may include:
Invalid characters in business contact names.
Missing required signatures for sections such as Merchant Agreement, Personal Guarantee, Bank Disclosure, and W-9.
Missing electronic signature agreements.
Missing required equipment validation.
Once all issues are addressed, the system will allow resubmission.
Reviewing Submission Documents
Below the Errors to Resolve section, users will find the Submission Documents panel. This displays the status of essential documents:
Application (✔ / ❌)
Personal Guarantee (✔ / ❌)
Bank Verification (✔ / ❌)
To upload any missing documents:
Click the Add a Document button.
Select and upload the required file.
Ensure all documents are successfully added.
Reviewing Merchant Information
At the bottom of the page, merchant-related details such as Service Organization, Compensation Type, and Referral Partner will be displayed. If necessary, users can edit this information:
Click Edit Info.
Make the necessary updates.
Save the changes.
Submitting the Application
After resolving all errors and ensuring all required documents are uploaded:
Review all information for accuracy.
Click the Submit button.
The application will be sent for processing and approval.
Submit Application
Merchant Onboarding uses an Application Access PIN to protect in-progress applications and sensitive merchant data. This 4-digit PIN allows merchants to securely resume and complete an application if the session is interrupted or abandoned.
To complete the merchant onboarding application:
Set application acceptance PIN
To protect sensitive application data, merchants are required to create a 4-digit security PIN when starting their application. This PIN helps prevent unauthorized access to the in-progress application.
When a merchant starts the onboarding application, the system prompts them to create a 4-digit Application Access PIN.
The PIN secures the sensitive in-progress application data.
The merchant must use the same PIN to resume the application if the session ends.
Select Continue after you enter the PIN.
Resume an incomplete onboarding application
To continue an incomplete application, enter the previously created 4-digit PIN. This unlocks the saved progress and resumes the application where it was left off.
To continue an application that was not submitted, the merchant enters the previously created 4-digit PIN.
The system unlocks the saved application.
The merchant resumes the application from the last completed step.
Reset a forgotten or invalid PIN
Click Forgot PIN? if the merchant forgets the PIN or enters an invalid PIN. A PIN reset link is sent to the provided email address in the emailAddress field of the merchantInformation object during merchant creation.
Click the reset link to invalidate the existing PIN. You can create a new access PIN and resume the hosted merchant onboarding application from where it was left off.
Validating and submitting the application
Before submission, the system automatically validates the application to confirm all required information is complete and formatted correctly. Validation checks include the required fields completion, email and phone number format validation, and data consistency across application sections.
Once all sections pass validation, the merchant proceeds to Review & Sign to finalize the application.
These measures ensure data accuracy, maintain compliance, and provide a secure, seamless onboarding experience.
Signing the merchant agreement
To complete onboarding, designated signer provides Electronic Records and Signature Consent. This consent authorizes the use of electronic documents and digital signatures. The signer reviews and signs all required documents online. This process eliminates the need for printing, scanning, or mailing paperwork.
During the application process, the system displays the Electronic Records and Signature Consent form. The signer reviews the document and electronically signs to confirm acceptance and continue. This action confirms your acceptance and allows the onboarding process to continue without delay.
Finalizing the application terms
After all required documents are signed, the Hosted Merchant Onboarding completes the application using guided, electronic workflows. The platform can automatically redirect the user to a configured URL, such as to confirmation page, a resource hub, or a custom destination to streamline the overall onboarding experience.
Once submitted, the application will be reviewed by the system. Users may receive notifications regarding the approval status or additional actions required.
Ensure all steps are completed accurately to avoid delays in the approval process.
Last updated
Was this helpful?