Overview
Merchant onboarding is the process of registering, verifying, and enabling a business so it can accept payments on the Xplor Pay platform. During onboarding, the system collects required business and owner information, verifies identities, and performs risk and compliance checks to meet legal and financial regulations. Completing this process enables merchants to process transactions securely.
Merchant Onboarding Solutions
Xplor Pay offers multiple onboarding options to support different business needs and levels of technical expertise. You can choose a hosted, manual, or API-based approach depending on how much control and customization you require.
Hosted Merchant Onboarding: A hosted, pre-built onboarding solution that simplifies merchant setup through configurable workflows.
Note: White-label capabilities are coming soon, allowing for UI customization to match your brand
Manual Submission via Partner Portal: A portal-based approach that allows to manually enter and submit merchant details in Partner Portal for review and approval.
Merchant Onboarding via API: An API-driven solution that enables full control over the onboarding experience and data flow through direct system integration.
Choose the option that best fits to your business:
Objective
Utilize a pre-built, configurable onboarding application to streamline merchant setup.
Manual data entry and submission through Partner Portal.
Onboard new merchants using API integration.
Recommended For
Integrators who want a low-code, quick-to-deploy solution with minimal integration effort, suitable for remote or in-person onboarding.
Merchants who prefer a manual, straightforward approach with no API integration.
Integrators who want complete control over the onboarding flow and user experience.
Integration Effort
Low
None
High
Development Effort
Minimal using a pre-built platform.
No; uses the Partner Portal.
Requires building and managing the onboarding workflow.
Customization Flexibility
Configurable application fields and equipment surveys. ℹ️ UI brand customization is coming soon.
No customization; fixed portal experience.
Full flexibility to design and customize the entire onboarding process.
Merchant Onboarding Process
Regardless of the onboarding method you choose, the merchant onboarding process typically follows the same key steps:
Provide Merchant Information
The merchant completes a Merchant Application form with basic business details. This includes the legal business name, address, owner information, and bank account details. Xplor Pay use this information to perform required verification and compliance checks.
Review, Sign, and Submit
The merchant reviews the application, agrees to the terms and conditions, and submits the form. By submitting the application, the merchant authorizes identity verification and risk checks.
Verification & Underwriting
Xplor Pay review the submitted information to confirm the merchant’s eligibility. This step includes:
Business Verification: To confirm the legal status and ownership details of the business.
Signer (Owner) Verification: To validate the identity of business owners, often requiring government-issued ID documentation.
Risk Evaluation: To evaluate the business profile to assess creditworthiness and potential risks.
Additional Information (If required)
If any discrepancies are identified during the verification process, additional details may be requested to resolve outstanding issues.
Approval or Rejection
After completing all checks, Xplor Pay approve or reject the application.
Approved merchants can proceed with account setup and begin accepting payments.
Rejected applications receive a notification with guidance on next steps or reapplication, if applicable.
Additional Services
If you prefer a hands-off approach to merchant onboarding, Xplor Pay offer end-to-end support services to simplify the process. Xplor Pay’s support team works with you to create a tailored go-to-market strategy, including sales and marketing planning, to help accelerate business growth.
This allows you to focus on your core business while delivering a smooth onboarding experience for your merchants.
Get in touch with us to know more.
For more information on our Merchant Onboarding solutions, refer to the following documents:
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