> For the complete documentation index, see [llms.txt](https://docs.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.xplorpay.com/merchant-portal/guides/support-ticketing/types-of-support-tickets.md).

# Types of Support Tickets

As a Merchant, you can submit below support tickets for various inquiries through the Merchant Portal.

| Category                         | Availability    |
| -------------------------------- | --------------- |
| Account Closure                  | Merchant Portal |
| Account Information Change       | Merchant Portal |
| Account Questions                | Merchant Portal |
| Bank Account Settings            | Merchant Portal |
| Compliance Issues                | Merchant Portal |
| Dispute and Chargeback Inquiries | Merchant Portal |
| Equipment Setup or Changes       | Merchant Portal |
| Hierarchy Requests               | Merchant Portal |
| Merchant Portal Questions        | Merchant Portal |
| Merchant Tax Information         | Merchant Portal |
| Terminal Inquiries               | Merchant Portal |
| Token Export Inquiry             | Merchant Portal |
| Token Import Inquiry             | Merchant Portal |
| Transactions, Batches, or Fees   | Merchant Portal |

{% hint style="warning" %}
**Note:** These support ticket categories are also available to Partners when submitting a request on behalf of a merchant through the Partner Portal.
{% endhint %}


---

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